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Refund Policy

30-day return policy

We accept returns within 30 days of delivery on unused parts in their original packaging. If the part is wrong, damaged in transit, or does not fit the vehicle listed on our product page, we replace it or refund it in full — you do not pay return shipping in those cases.

How to start a return

  1. Email us at support@terovix.com or use the contact form with your order number and 2–3 photos of the part.
  2. We reply within 1 business day with a return address and instructions.
  3. Once the part arrives back and is inspected, the refund is issued to your original payment method within 3–5 business days.

What we do not refund

  • Parts that have been installed, painted, modified, or damaged by the customer.
  • Returns requested more than 30 days after delivery.
  • Special-order or custom-painted items (these are marked on the product page).

Wrong or defective part?

Send us your VIN and photos. If we shipped the wrong part or the part is defective, we cover return shipping and send a replacement at our cost. No restocking fee, ever.