Home/Support & Policies

Support & Policies

Shipping, returns, warranty and fitment — answered by people who work on these cars. Most messages get a reply within a couple of hours during business hours.

Shipping & delivery

We run two warehouses, and every product page tells you which one your part ships from:

  • US warehouse (Chicago, IL) — sun visors and US-stocked parts. Standard (1–4 business days) is free on orders over $99, otherwise $12.90. Express (1–2 business days) is $22.00 flat. Order before 2 pm ET and it leaves the same day.
  • China warehouse — headlight lens covers, grilles and rear spoilers. Ships within 24 hours with a tracking number; delivery is 10–20 business days. Fragile items ship in foam-lined double cartons.
  • International — we ship worldwide, and the shipping rate for your country is calculated automatically at checkout. If your country is not listed, email us and we will quote it manually.

Tracking is emailed as soon as the label is scanned. If a package shows no movement for 48 hours, email us and we will open a trace with the carrier the same day.

Returns & exchanges

You have 30 days from delivery to return an unused part in its original packaging. Start a return by emailing support@terovix.com with your order number — we reply with return instructions within one business day.

  • Unused, uninstalled parts: full refund, no restocking fee. Return shipping is paid by the buyer unless the part is wrong or defective.
  • Wrong part ordered by mistake: refund less the return shipping cost.
  • Defective part: replacement or full refund, and we cover return shipping both ways.
  • Installed parts cannot be returned unless they are defective.

Refunds are issued to the original payment method within 3 business days of the part arriving back at our warehouse.

Warranty claims

Every TEROVIX part carries a 24-month warranty against manufacturing defects. The warranty covers the part, not labour or consequential damage.

To claim, email your order number, a description of the failure and a photo or short video. On claims under $80 we do not require the part to be shipped back — we ship the replacement first.

Fitment help

Fitment is the reason most parts come back, so we treat it as a pre-sales question rather than an afterthought. Send us your car model, year and VIN, and we will confirm the exact part for your car before you order.

  • Model year and build date are not the same thing. A 2015 car built in late 2014 can need 2014 parts.
  • Trim level matters more than body style for exterior parts — a bumper on the sport trim is often a different shape from the base trim.
  • Headlight lens covers are side-specific and year-specific: left is not right, and a 2019 cover will not always fit a 2023 headlight.

If our fitment guide is wrong, tell us. That SKU comes off the shelf until we have re-checked it. You can also use the "Make an offer" button on any product page to negotiate the price — we usually reply within a few hours, Monday to Saturday.

Frequently asked

Do you ship internationally?

Yes. The site ships worldwide and the shipping rate for your country is calculated at checkout. For countries not listed at checkout, email us your address and we will quote it manually.

Are these genuine OEM parts?

No — they are aftermarket parts built to OE dimensions and specifications. Where a part is genuine OE or remanufactured from an OE core, the listing says so.

Will installing aftermarket parts void my vehicle warranty?

In the US, the Magnuson–Moss Warranty Act means a dealer cannot void your warranty simply because an aftermarket part is fitted. They can only decline coverage for a failure they can prove the part caused.

Why do some parts ship from China?

Fragile exterior parts like headlight lens covers, and long items like rear spoilers, are produced and packed in our China warehouse. That keeps prices low; delivery is 10–20 business days with full tracking. Sun visors and other fast-moving items ship from Chicago in 1–4 days.

Can I make an offer on a price?

Yes — every product page has a "Make an offer" button. Enter your name, email and the price you are comfortable with; we usually reply within a few hours, Monday to Saturday.

What if the part arrives damaged?

Photograph the box and the part before installing anything, email us, and we ship a replacement the same day. Do not return it yourself — we arrange the collection.

Contact us

Customer service hours: Monday–Saturday, 9:00–18:00 ET (US Eastern Time). Email is fastest — we answer every message within one business day.

Privacy policy

We collect only what is needed to process an order and support you afterwards: name, delivery address, email, phone, and order history. We do not sell customer data. Payment details are handled entirely by our PCI-compliant payment processor and never touch our servers.

You can request a copy of your data, or ask us to delete it, by emailing support@terovix.com. Marketing emails require an explicit opt-in and every one of them carries a one-click unsubscribe.

Terms of sale

By placing an order you confirm that you have verified fitment for your vehicle. Prices are in US dollars and exclude sales tax, which is calculated at checkout where applicable. We reserve the right to cancel an order and refund it in full if a pricing error is discovered before dispatch.

Parts are sold for professional or competent DIY installation. Improper installation, use in competition, or modification voids the warranty. Our liability is limited to the purchase price of the part supplied.